Frequently asked questions about Bilodeau basses

Frequently asked questions

1. Before placing an order

"No paint, no stain, no varnish", what does that mean ?

It means I am using different kinds of wood to obtain the colours requested by my customers. There is a wide variety of colours available.

Unfortunately, green and blue do not exist in nature.

I don't varnish my instruments, I use Danish oil which is mainly a mix of linseed and tung oil. It protects well, does not greatly alter the natural color of the wood nor expose the natural texture of wood and repairs are invisible.

The only drawback of danish oil is the need to apply a fresh layer every year.

How much a bass cost ?

Well it depends on what you would like. You get what you pay for obviously. But to give you an idea, here is a brief price list for basic models:

4 strings 32" to 36" scale2050$
5 strings 35" or 36" scale2250$
6 strings 35" or 36" scale2450$
ES-B model2150$

* all prices in Canadian dollars

What is a basic bass ?

It is a bass with less fancy wood pattern, but with still the same level of quality.

Body

Made of three pieces with thin separators. Choices of wood are: sugar maple, black walnut, mahogany, white ash or bubinga.

The thin stripes can by almost anything, just ask.

Neck

Made of quarter sawn hard maple in two or three pieces depending on which model is chosen.

Choices of fingerboard are: macassar ebony, maple, morado or rosewood.

Hardware and electronics

Hipshot ultralite tuners and bridge, single EMG passive pickup, all in black.

Can you do more than basic basses ?

Of course I do! No one has ever ordered a basic bass from me. All the instruments shown in the work section of this site were made to customer specifications.

Feel free to write to me if you have a crazy idea.

How long does it take to complete ?

Again, it depends on what you asked for. Usually, within 6 months an instrument is completed.

I live across the ocean, can you make me a bass anyway ?

Yes, I can. So far, I have made basses for people in France, England, Spain, United States and even South Korea. But you must understand shipping costs and import taxes will be high. Ask your local customs agency to know more what to expect.

I want bass NOW, just take my money !

Hold on there! I work alone in my workshop, it is a passion, not a full time job. I build one instrument at a time, sometimes two. I have a waiting list of orders.

So please, be patient, you turn will come.

When do you start building a bass I have ordered ?

When I'm close to the last steps of a previous instrument, I contact the next customer in my waiting list.

We define all the details of the future bass and it helps defining the price tag.

I start working your a bass when I receive the first down payment. I accept two or three payments.

2. While I work on your bass

I have sent you money to start a bass, what's next ?

I order parts and the wood needed. I leave the wood in my workshop for at least a week before working on it.

Each time I work on an instrument, I try to take pictures of the work done, that way you know how the bass is coming along.

I've changed my mind about the bass, can you start over ?

I honestly try to avoid changing plans while making a bass. Materials have been purchased for the bass to your specification.

Changing details, if not too late, will involve additionnal costs.

Once the bass is ready, how shipping works ?

When I receive the final payment, I will pack the bass for delivery. I prefer overnight shipping method to reduce any risk of damage made by low grade carriers or customs agents.

Shipping costs will be calculated the moment the bass is ready to go, as carriers change their prices every week.

How do you prepare the bass for delivery ?

My packing technique is simple and efficient:

  1. Wrapping the bass with bubble wrap.
  2. Put the wrapped bass in a hard case.
  3. Wrapping the hardcase with bubble wrap.
  4. Put the whole thing in a heavy duty cardboard box.
  5. Any void will be filled with cardboard or packing foam.

3. It's all yours now

I've just received the bass. At first it played great, but the next day the strings rattle on the neck, whats is wrong ?

This bass is made of wood. Wood changes depending on the humidity level and temperature of its environnement.

I adjust my instruments in my controlled environment. Your home might be different and wood reacts.

Minor adjustments to the truss rod nut might be needed. It is normal.

How long is the warranty on your bass ?

The warranty is valid 1 year starting on delivery date.

What is covered by the warranty ?

Any manufacturing problems with tuners, bridge, pickups and electronics parts. Any split in the wood not caused by an impact will be covered within the first year only

What is not covered by the warranty ?

Any damage caused by an impact are not covered. If the headstock, neck, scrolls or any parts of the instrument breaks apart, is not covered. It's either bad luck or you are not respecting my work.

What care this unique bass needs ?

Here are a couple of tips to help you appreciate your bass for a long time:

  • Store the instrument far from an heat source or direct sunlight.
  • Avoid temperature below 15°C ( aprox. 60°F ) or over 38°C ( 100°F )
  • Once a year, this instrument needs a fresh coat of Danish oil to keep it in good shape.
  • Treat it like your baby; it is a bass, not a hammer or an axe.